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FAQ

GENERAL INFORMATION

Eat Inn is a platform that makes hotel restaurants available to anyone, in an agile, simple and immediate way, with a fixed price in advance, per person and meal.

You can enjoy choosing from the menu of the restaurants, the dishes that you most want, prepared by the best Chefs, or make it more dynamic and fun, creating your own combinations from among a large selection of products in the Buffets. In either of the two options you will always know the price in advance, but the way to taste it is up to you.

BOOKING

1.Explore our list of hotel restaurants. You can select restaurants or buffets.
2.Once you have chosen a hotel restaurant, select a date and food service (breakfast, lunch, dinner, etc.) and the desired time, make your reservation by pressing the Reserve button.
3.Go to the hotel, presenting the confirmation email you received after purchasing your meal at Eat Inn. Bon appetite!

The reservation can be canceled at any time, free of charge, before the time of
opening of the restaurant for the service you have chosen. Once the service has started
cannot be canceled or refunded.

You can go to your profile, in the “My Reservations” section, cancel the reservation and make a
new. You will not be able to modify your reservation after the opening hour of the
restaurant for the service you have chosen.

The only possible way to make a reservation is through our platform, eatinn.net

Only one person of legal age can be the owner of the reservation. Minors must always be accompanied by an adult.

If the date, meal or time you want to reserve at Eat Inn can not be selected, it is
because there are no slots available, or the service itself is not available.

Go to «My profile», under «My reservations» choose the reservation and press the button resend by e-mail.

After the purchase you will receive an email confirming the reservation,you must
show it upon arrival at the hotel/restaurant. You can also check your profile in the “My Reservations” section

Pets are not allowed.

By default, each reservation will be taken for a table, for example if a reservation is made for 5, it will be considered as a table for 5 people. In case you want to join two reservations at the same table or reserve for a group, please specify it under “message” when confirming your reservation

PAYMENT

Meal prices are always per person.

Yes, all the prices you will see in Eat Inn have all taxes and fees included.

You can pay from your mobile device with a (Visa, MasterCard, American Express, Diners Club, JCB, Citicorp) credit or debit card through our payment gateway integrated into the platform.

If you require any asistance please don’t hesitate to contact us by email or whatsapp.

Any problem, any questions? We are always available

Write to us, and our team will contact you throughout the day, from Monday to Sunday – 9:00 am to 11:00 pm. You can also contact us by Whatsapp, to our email help@eatinn.net or through a direct message on Instagram or Facebook.

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